Scallywags Indoor Play Centre

Had a lovely 4th birthday celebration for my daughter here today. The staff go above and beyond to make sure everyone was happy. I booked the VIP Booth and it exceeded my expectations. One booth for the adults and another for the children. It was amazing! The party host was great too. He made sure the children were happy with their meals and even managed the entire birthday cake reveal. We were there for a couple of hours and it was so enjoyable we would have loved to stay longer. The food we ordered separately to the children was fab! I must also recommend their milkshakes and iced coffee, absolutely delicious. I will definitely be booking here again and will recommend to all friends and family. Thank you for making my daughters 4th birthday extra special!

We went to see Santa today at scallywags and we were so impressed. The venue was very welcoming and the grotto set up was fabulous. We loved having our picture in the sleigh set up, but the best bit by far was Santa himself. My little one can be a bit nervous of meeting Santa, but he was so patient and fun. He knew just how to talk to her and how to get her engaged with him. We will definitely be back again 🎅❤️

Had my daughter’s birthday party here this month after coming here lots of times for many of years, I am utterly disappointed and disgusted in how bad this place has got. I would not of booked my daughters party here if I had of known the state the place would have been in, it was grimy. I offered to tidy up on arrival as there was 15-20 dirty tables. In fact there wasn’t a clean one available, so they cleaned a couple of tables for us but the young girl who brought a massive trolley over to clean the tables didn’t think to clean the other tables she passed on her way back despite plenty of room on the trolley. Thankfully no one else from the party had arrived yet to see the disappointing state we saw, but shortly after our party people arrived. One of those mums asked the desk for a bin bag to tidy up so she could sit down, which was absolutely mortifying for myself hosting the party at your venue, It’s just embarrassing! My baby couldn’t eat as the high chairs were revolting and not cleaned the entire time we were there. (Food and juice on them all!) The toilets, wow. Is all I can say, disgusting and definitely not checked or cleaned often enough. There were crisps on the floor in the play area outside the football pitch, 90 minutes after we arrived we noticed a young boy actually eating these crisps (because they hadn’t been cleaned up!) God knows how long they had been there before we got there or what they even were, but it’s disgusting. I understand kids are messy and a soft play centre is going to have untidy times, however in this case it is the staff being messy and choosing to turn a blind eye. Extremely lazy, careless, lack of common sense and cleanliness is ruining this place. Can’t say they were short staffed either as there was plenty of staff on, most stood around chatting to one another rather than working. And to top it off, we also got over charged as they lied to our faces about calling us in the week, despite us showing them our phone log to say we had no call. Staff are really letting this place down, majority of them are very young and definitely don’t take it seriously enough. Re-training and understanding the importance of professionalism is needed. I understand days can be busy and chaotic, but parties and soft play bookings should not be allowed to be booked if they haven’t got the man power (or the will) to take care of the place and keep on top of basic hygiene. I have attached some photo, these were taken AFTER they ‘cleaned’ up.

Came to meet Santa and make a bear. The service was absolutely amazing, they let us go in as a group instead of individually which was fantastic. Reece the elf was brilliant, he couldn’t do enough for us. He truly is a credit to the establishment. And Santa was more than expected. Thank you

First time visiting today here, we were there for a friends party. My children adored the soft play perfect for my 2 year old and 8 year old. This one staff member particular was brilliant when she was taking my children’s orders. All staff well mannered. When we were leaving I had to tell her how well she was at her customer service. Food was amazing we will for sure be returning. Especially to try the milkshakes and frappes next time!!