Berzerk Active Play Atherstone

We had a our daughter's 4th birthday party today. The soft play was clean and lots of fun and there were enough tables for parents while the children played. We then went upstairs to the party room which was all set up. We had plenty of time to decorate and get everything ready. The food was fresh for the kids. A great big thank you to all the staff who were on hand for anything we needed, down to sellotape. Really appreciative of the great communication and friendly approachable faces. Everybody we came into contact with was great. Thank you for giving us that little extra time to finish the party off. Thank you for being wonderful and helping us to make the day special.... Would definitely recommend to anybody looking for a children's party!

Berzerk activity - ATHERSTONE Oh dear, attended my granddaughters party here on the 6th December. Approx 18 children, all obviously with accompanying parents. All buying food and drinks, mainly due to the delays we all endured. What an absolute shambles. It was booked before these people took over, and the promises from the original booking were not upheld nor infact discussed when the new owners made contact to change the time by an hour. A complaint has been made, and acknowledged, but a rather dismissive half hearted apology has been received, so maybe this review, by an angry grandmother may teach them to try much harder. I'm hoping that many of the other adults there last Saturday will also take the time to review. None of them would choose this place to hold their child's party, most were not impressed at at. All guests were scattered all around the room as the designated area was not kept for the party as promised. They did eventually clear a long table once another party had left to accommodate the party, but by this time people had settled elsewhere. It was absolutely packed and the room for the children to eat was running late and the children were hungry and getting miserable as we had waited so long to get into the room upstairs. The manager was extremely dismissive of my daughter's concerns when we arrived and saw how packed it was, despite her being very upset. Most of the staff were unhelpful apart from very nice young man once we had got upstairs. Long list of negative observations to be honest, including unpleasant toilets which had a blue bleachy substance in them (naughty, not allowed in public places) especially as children use those toilets! they were grubby at best. A member of staff dropped a mop on the stairs as an elderly relative was being helped down and just walked off and left it on the stairs and the person helping her had to move it. I don't think I saw a smile the whole time I was there from any of the staff. There was a long list too long for here, if you are after a weekend party, go beforehand on the weekend and check it out before you commit. Chaotic, shambolic, uninterested staff, expensive, poor at best!

First visit today. Over £10 for a 2 year old to play seems really expensive. They have a toddler soft play area and a larger soft splay structure for older children (5+). I know this soft play is for families with kids of all ages, however, the toddler area is specifically for the little kids to have fun without fear of them being hurt, and unfortunately it’s not managed in terms of how old the kids are playing in there. It’s a lovely little soft play and could be brilliant as there’s ample tables, food and drinks etc… but my little one was being shoved and pushed down as older kids came bounding by being really rough and tumble despite there being a huge area for older children to play. Because of this, we won’t be coming back as he can only use that area and can’t do so safety. If you’ve an older child this place is great for you, but if you have a littler one (under 5) perhaps give it a miss. X

Went yesterday and spent two hours. Positives - No timeslots. Arrive and leave when you want - even in half-term. An area for smaller and bigger children. Nice drinks and food. Negatives - Unfortunately there were some naughty children there yesterday that were climbing up the slides, stopping my children going down and being mean. Spoke to a staff member and they just did a tanoid announcement which Unfortunately didn't do anything. There are extras there that my children enjoy but they cost extra such as the little cars. Only £1 but it all adds up.

Taking over and jacking up prices? Rookie mistake. I've seen in another review the owner is in the 'early stages' of taking over, but raising the prices without any change is always going to rub customers up the wrong way. Make improvements and THEN make changes to pricing is more understandable. Unfortunately for the owners there are better soft play alternatives and cheaper pricing in Tamworth, Hinckley and Nuneaton. I hope they improve quickly because its been a disastrous start.