Flip Out Brent Cross

My toddler enjoyed the stay and play session here but definitely not worth the usual full price. Aisha was also nice and welcoming to us and the girl at reception. However, We came at opening time and the place was really dirty. There were sweets, coins, old socks, bottles all over the place. The toilets were also very unhygienic and no soap left, when we were the first one in there which means wasn’t cleaned from the day before… also a lot of the equipment wasn’t working, also chairs left on tables in cafe

​Extremely disappointed with our visit to Flip Out Brent Cross. We paid £89 for a 2-hour session, and it was a total waste of money. ​The Google photos are completely misleading and appear to be from 3 years ago( confirmed by staff)—the current reality is a facility that is poorly maintained and under-equipped. ​The main issues: ​Broken Attractions: The Battle Cannons were not working, and the Drift Trikes were completely out of use. These were major reasons we booked, yet no warning was given. ​Severe Under-capacity: There were only 4 donuts available for the Donut Slide for roughly 70-100 children. ​Hygiene: The toilets were in a terrible state and smelled significantly. For a place catering to families, this is unacceptable. ​For the price they charge, you expect a premium experience with working facilities. Instead, we got a crowded, run-down hall with half the activities closed. Save your money and go elsewhere until they actually invest in maintenance.

The place is fun the staff is lovely, however there is serious hygiene issues! The green carpet is absolutely filthy with visible stains all over the stairs are covered with grime some of the play area are full of dust which hasn’t been cleaned for years!

Great customer service by Renee! Came here with my brothers for his birthday and his friends. They all enjoyed & had a lot of fun. Soo many different activities for kids and massive feast menu and good quality food!

Hello, I am writing to complain about what happened today when I visited with my son. The girl who was working today spoke to me in a very rude and unprofessional way, and she was trying to charge me extra money. I told her that I have visited this place around five times before, and this is the first time someone has tried to charge me extra. I told her she should not speak to customers in that way and asked to speak with the manager. Instead, she brought her friend, who was not able to solve the problem. After that, I asked again for the manager, and eventually the manager came and I explained everything to him. I spent more than an hour trying to resolve this situation. In the end, my son became very upset and we did not even get the chance to enjoy anything. We did not play or use the service at all, yet we were charged for nothing. I asked for my money back because the service was not acceptable. At first I was told that they could not refund me and that I needed to contact the company. I explained that in any company, if the customer is not satisfied and did not even use the service, a refund should be provided. After more discussion, I was told that the money would be refunded, but until now I have not received any refund in my account. I am very disappointed with the way I was treated today. The staff’s behavior toward customers is not acceptable, and the situation completely ruined the visit for me and my son. Please look into this issue and arrange my refund as soon as possible. Thank you.